Privacy Policy

 

Last Updated: October 31, 2020

 

Welcome to the website (the “Site”) of Monster Education (“Monster Education”) and our Privacy Policy. Monster Education is a service enabling parents or guardians to enroll students in online live-video-chat small-group classes, and for teachers to teach and provide those classes (the “Services”).

Monster Education is pledged to safeguarding your and your family’s privacy as well as that of our educational community. Here we outline our Privacy Policy, how the information is collected and used from visitors and users of the Monster Education Services, and your options regarding your information management and safeguarding. As an educational service for elementary-aged students under the age of 13, at Monster Education we take great and comprehensive precautions to ensure the safety and privacy of your children and their information, which is further outlined below. Capitalized terms not defined in this Privacy Policy are defined in the Terms of Service for the Services, which can be found at https://MonsterEducation.com/terms.

 

Information We Collect

 

When you use our Services, information could be collected that by itself or together with other information could enable your identification (“Personal Data“) or the acquisition of other information, as outlined below:

Personal Data Provided Through the Site:  As we provide our Services, process your registrations and contact inquiries, we collect Personal Data, that you provide voluntarily. This information may be collected as you access our Services:

  • Name or publicly posted name on a social media linked account (ex. Facebook);

  • Email address;

  • Phone number;

  • Billing address;

  • Zip code or city and state you are located in;

  • Credit card or other payment information;

  • Your child’s first name;

  • Your child’s age or birthday;

  • Your child’s email address;

  • Video recordings of your child during classes;

  • Your profile picture from your linked Facebook or Google account;

  • Information voluntarily provided through “Anything we should know” notes in registration;

  • Notes and emails about yourself or your child when enrolling a student.

 

When you voluntarily provide Personal Data to our Services, you acknowledge your consent to our use of it as set out by this Privacy Policy and agree that such Personal Data may be transferred from your location to the offices and servers of Monster Education and the authorized third parties referred to below.

 

Aggregated Personal Data: Aggregate information, including aggregated Personal Data, is data that does not identify you personally. We retain the right to use such aggregated data for any purpose.

 

Passively Collected Data: We collect and store some data automatically when you use or interact with our Services through the Site. Such passively collected information could be stored by Monster Education or could be included and stored in databases of our affiliates, agents or service providers. Such passively collected information together with other information could be used for tracking purposes of the activity on our Site including our website visitor’s Internet service providers’ domain names.

 

Monster Education Services and our third-party service providers may use cookies. The cookie technology is a piece of information given by our computer hosting our Services to your browser when you interact with the. Our cookies are used for Site analytics and to improve our Services features and functionality. To get notifications on new cookies or how to disable cookies, please refer to the “help” section on the toolbar of your browser.

For more information about our use of cookies, please see the Cookie Policy section below.

 

Use of Personal Data and Other Data

We use your Personal Data and other information to:

  • deliver the Monster Education Services;

  • administer your payment for the Services;

  • send you emails or provide newsletters that you signed up for;

  • enhance the Monster Education Services; and

  • study website usage analytics.

 

Monster Education or our affiliates may use your Personal Data for promotional communication such as to contact you about additional services potentially of interest to you. You may wish to “opt-out” of such communication by using the instructions provided on each of our promotional communications. If you choose not to receive any future communications or promotions you may opt at any time to  have your name deleted from our mailing lists by contacting us at support@MonsterEducation.com. However if you remain a customer we will continue to contact you via email to provide our Services or to respond to your communication.

Monster Education Teachers may receive recordings of their classes and may use the recordings to improve their curriculum and classes. Monster Education or Monster Education Teacher may provide the recording to Parents and the participants in the class to view. Monster Education will not use any Class Recordings for promotional or other purposes without obtaining additional parental consent. Monster Education may also use Class Recordings for compliance purposes, to evaluate Teachers, and for customer assistance.

 

Data Storage

 

By using our Services you consent that your Personal Data may be transferred from your location to the offices and servers of Monster Education in the United States and the authorized third parties referred to in the Privacy Policy. It can be maintained on computers and servers located outside of your governmental jurisdiction such as a different state, province or country, where the data protection laws may differ from those of your jurisdiction. If you do not reside in the United States and use our Services, please note that we transfer data and information for processing and storage to the United States.

 

Disclosure of Personal Data and Other Data

 

When delivering our Services, we may share your Personal Data without further notice with the following third parties directly:

Payment Processors, Vendors, Service Providers: We rely on third party payment processors, vendors, and service providers to complete some operations on our behalf. We may provide these third parties with access to your Personal Data to assist us in marketing, delivering or developing the Services.

 

Business Transfers: Your information may be transmitted to a successor or affiliate company alone or together with other assets, in cases where Monster Education engages in mergers and acquisitions, financing due diligence, reorganization, restructuring, bankruptcy, receivership, sale of company assets, or transition of service to another provider.

 

Legal Requirements:  If legally obligated or in good faith that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Monster Education, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability, Monster Education may disclose your Personal Data.

 

Children

As an educational service for elementary-aged students under the age of 13, we follow policies regarding children’s personal information in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”). To learn more about COPPA and how to protecting children’s online privacy, please visit OnGuard Online. Below we outline our information collection, disclosure, parental consent practices and parental choice procedures with respect to information given by children under the age of 13 (“Child” or “Children”).

Provision of Information: When they engage with Monster Education Services, Parents provide us with the Child’s first name, grade, and potentially local time zone, level in subject, and supplementary notes for the Teacher. No information is collected directly from Children until they are in the course session. The Monster Education class sessions may take place over online videos and these video images and audio of the Children are recorded (see below). Keep in mind that Children may share information about themselves during Classes. Children cannot create public accounts and cannot share personal data publicly on the Monster Education Services.

Class Video Recordings:  Monster Education records video and audio of students and teachers during Monster Education classes (“Class Recordings”). Monster Education may make available the Class Recordings to the Teacher. Teachers may use the recordings to improve their curriculum and classes. Monster Education or Monster Education Teacher may provide the recording to Parents view and the participants in the class to. While we expect Teachers and Parents to abide by our standards of conduct, please note that we cannot control or monitor what such third parties ultimately do with Class Recordings, and disclaim all responsibility in that regard.

Monster Education will not use any Class Recordings for promotional or other purposes without obtaining additional parental consent. Monster Education may also use Class Recordings for compliance purposes, to evaluate Teachers, and for customer assistance.

Use and Disclosure: Monster Education shares the Child’s first name, grade, and potentially local time zone, level in subject, and supplementary notes that the Parents have provided about their Child to the Class Teacher. We treat this information as part of the Parent’s “Personal Data” which could be shared to third parties such as during business transfers; to vendors and service providers; and to comply with legal requirements as outlined in Disclosures section. Monster Education expects Teachers and all other Users (parents and children) to abide by our standards of conduct and not share this information outside the participants of the class. Please note that we cannot control or monitor what personal information your Child shares with Teachers or other classmates, nor what those third parties ultimately do with that information, and we disclaim all responsibility in that regard.

Parental Consent: By purchasing the Monster Education Services you provide us your parental consent. If you are not using our services for any purpose, within a reasonable time from when communication or registration was initiated, we will delete your contact information from our records.

Parental Choices and Controls: To request access to, change, or delete your Child’s personal information send us an email at privacy@MonsterEducation.com and we will accommodate your request in a reasonable amount of time.

When you no longer use our Services or at any other time, you can request that we delete your Personal Data and account information from our records as well as refuse to permit us to collect further information connected to your account. To complete a request to delete records may result in the termination of your account or service. Our policy is also to delete personal information belonging to Children when it is no longer needed for the purpose for which it was collected within a reasonable amount of time.

Links to Other Websites

This Privacy Policy applies only to the Monster Education Services. Monster Education Website and Services may contain links to other websites that are independent and not owned, endorsed, or reviewed by us. As a result, our policies and procedures do not apply to the websites of these third parties. Please review the privacy policies of these sites directly.

Login Integration

You can log into your Monster Education account using your Facebook or Google account or your email. As part of our integration with these third party services, if you use Facebook or Google, we will collect relevant information necessary to enable us to access your Facebook or Google account such as your name and email. However, we will not access your password, which will be provided directly to Facebook or Google (and not to Monster Education).

We will manage such information in accordance with our Privacy Policy and, if applicable, the policies of Facebook or Google. Monster Education has no control over and does not hold any responsibility or liability over Facebook or Google’s privacy practices, their usage, storage, or disclosure of your Personal Data or any other actions of Facebook or Google that may be enabled within and/or otherwise accessible through our Services.

Security

The Users are responsible to maintaining the privacy and security of their account log-in information such as the password, user-name, and other personal credentials when using the Services to prevent others from accessing your Personal Data. The security of any personal computing device such as your computer, tablet, or smartphone on which you use the Services is also your responsibility.

We make an effort to secure the Personal Data provided via the Services from unauthorized access, damage, or manipulation. Nonetheless, the Internet is not fully secure and Monster Education cannot guarantee the security of any information provided by our users and does not accept liability for the breaches of such information.

Access and Accuracy; Correcting Personal Data.

Monster Education seeks to keep your Personal Data accurate and up-to-date in order to provide you with the best possible service. By logging into your account you can edit, update, delete or, or limit the use of your Personal Data. Where relevant, third parties will receive this updated Personal Data to whom we are permitted to provide your information.

In certain circumstances, you have the right to access your Personal Data:

  • To access and receive a copy of the Personal Data we hold about you

  • To amend any Personal Data about you that is incorrect

  • To request the deletion of Personal Data held about you

 

Please request us in writing to access your Personal Data.  You may be asked to verify your identity before we fulfill such requests. For the information you provide to us, you retain the right to data portability. A copy of your Personal Data can be requested in electronic format so that you can manage and move it.

In some limited circumstances if we may not be able to provide you with all pertaining information, such as when that information also relates to another user, we will provide an explanation for your request denial. We seek to address all requests in a timely manner.

Appendix for California Consumers

This portion of our Privacy Policy applies to California consumers only.

Personal Information Collected on California Consumers in the Last Twelve Months

We collect information from users, as described in our Privacy Policy. The “Personal Information,” as defined in California Civil Code § 1798.140(o), we have obtained on California residents within the last twelve months includes the following:

  1. Identifiers such as a real name, alias, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.

  2. Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  3. Internet or other electronic network activity information, including, but not limited to browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.

  4. Geolocation data (excluding real time GPS information).

  5. Audio, electronic, visual, thermal, olfactory, or similar information.

  6. Professional or employment-related information.

  7. Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).

  8. Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

 

Our Use of Personal Information for Business Purposes in the Last Twelve Months

 

We use the Personal Information we collect, identified in each of the above categories, for the business purposes disclosed within the Privacy Policy. These business purposes include the following:

  1. Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.

  2. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

  3. Debugging to identify and repair errors that impair existing intended functionality.

  4. Short-term, transient use, provided the personal information that is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.

  5. Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.

  6. Undertaking internal research for technological development and demonstration.

  7. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.

 

Sharing of Personal Information in the Last Twelve Months

 

Disclosures of Personal Information on California Consumers for Business Purposes: Within the last twelve months, we have disclosed Personal Information identified in the above categories only (i) for exempt activities, as part of a business-to-business transaction, (ii) at your express request, or (iii) for our business purposes.

California Rights and Choices

If you are a California resident, you have certain legal rights related to your Personal Information. Except as otherwise provided by applicable law, you may exercise the following rights for purposes of the Personal Information covered by our Privacy Policy.

  1. Right to Know/Portability
    You have the right to request that we disclose to you certain information about Personal Information we collected about you within the past twelve months. Once we confirm your verifiable request, we will disclose to you:

    • the categories of Personal Information we have collected about you;

    • the categories of sources from which the Personal Information is collected;

    • our business or commercial purpose for collecting Personal Information;

    • the categories of third parties with whom we share Personal Information; and

    • the specific pieces of information we have collected about you.

  2. Right to Opt Out
    We do not offer a right to opt out because we have not sold any Personal Information described in this Privacy Policy to third parties within the previous twelve months and will not sell Personal Information within the meaning of the CCPA.

  3. Right to Deletion
    You have the right to request deletion of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we confirm your verifiable request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
    We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    • complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;

    • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;

    • debug products to identify and repair errors that impair existing intended functionality;

    • exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;

    • comply with the California Electronic Communications Privacy Act;

    • enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;

    • comply with a legal obligation; or

    • make other internal and lawful uses of that information that are compatible with the context in which you provided it.

  4. Right to Non-Discrimination for Exercise of a California Privacy Rights
    We will not discriminate against you because you exercise any of the above rights, or any other rights under the CCPA. Specifically, if you exercise your Rights, we will not deny you Services, charge you different prices or rates for Services or provide you a different level or quality of Services.

  5. How to Submit A Request
    You may submit a request to exercise the rights listed above by:

    • emailing us at privacy@MonsterEducation.com.

    • In your request, please include (1) full name used to create your account; (2) email with which you created your account; (3) phone number in case we need to contact you to securely verify your request; (4) whether you are requesting how your information is used and/or to delete your personal information.

  6. Verifiable Request
    As required under applicable law, we take steps to verify your identity before responding to your request. We may require you to provide information sufficient enough to allow us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative. We may limit our response to your exercise of the above rights as permitted under applicable law.

  7. Agent Authorization and Disability Access
    You may designate an authorized agent to make a request on your behalf. As permitted by law, we may require additional verification in response to a request even if you choose to use an agent.
    You may also make a verifiable consumer request on behalf of your minor child.
    To access this Privacy Policy by an alternative method, please contact us at privacy@MonsterEducation.com.

  8. Right to Opt Out and Right to Opt In
    Please note we do not sell Personal Information of California Consumers regardless of your age. If you are 16 years of age or older, you have the right to direct us to not sell your Personal Information at any time (the “right to opt out”). We do not sell the Personal Information of consumers we know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt in to Personal Information sales may opt out of future sales at any time.

  9. Responding to Requests
    We will confirm receipt of your request within 10 days from receipt, and provide information about how we will process the request, our verification process, and when you can anticipate a response to the request.
    We will use commercially reasonable efforts to honor your request within 45 days from receipt. If additional time is needed, we will notify you of the same, along with an explanation and anticipated timeline for the extension which shall not exceed 90 days from the date of receipt.

 

Other California Privacy Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Data which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: privacy@MonsterEducation.com.

 

Cookie Policy

 

Monster Education Services and our third-party service providers may use ‘cookies’. Cookies is a piece of information, or a small text file containing a string of characters, that can be placed on your computer or mobile device in order to uniquely identify your browser or device.

What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

 

What types of cookies do we use?

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” We routinely use all four categories of cookies on the Service. You can find out more about each cookie category below.

  1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas. Because these cookies are essential, they cannot be disabled.

  2. Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage in an anonymized fashion and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.

  3. Functionality Cookies. These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, when you logged in or out, and the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways. The information these cookies collect are anonymous, and they are not used to track your browsing activity on other sites or services.

  4. Targeting Cookies. Us, our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than ours. This information may be shared with organizations outside of ours, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.

 

How long will cookies remain on my device?

The duration of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

How to control and review cookies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Other Terms and Conditions

Your access to and use of our Services is subject to the Terms of Service.

 

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post or provide appropriate notice. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted. Any material changes will become effective 30 days from their posting on this page or via email to your listed email address. Unless stated otherwise, our current Privacy Policy applies to all Personal Data that we have about you and your account. The date on which the latest update was made is indicated at the top of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Services signifies your acceptance of any changes.

Contact Us

Please feel free to contact us if you have any questions about Monster Education’s Privacy Policy or the personal information practices of our Services. Email us at: privacy@MonsterEducation.com